Clearer handoffs
Enquiries move to property records through clear, automatic triggers.
Case Studies / First National Real Estate
Connecting enquiries and property records for First National Real Estate
23Labs automated the handoffs between customer enquiries and property records, reducing repetitive admin for the team.
The challenge
The problem before 23Labs
Customer and property workflows needed clearer handoffs and fewer repetitive administrative steps. Enquiries and property records moved between people manually, with no consistent way to make sure the right person was notified at the right step.
The solution
What 23Labs built
We automated the handoffs between customer enquiries and property records, building clear triggers so the right person is notified at the right step without anyone having to chase it manually.
Enquiry received
Categorised
CRM updated
Assigned
Reporting
The result
What changed
Improved operational visibility and reduced the manual follow-up required across common customer touchpoints.
Key outcomes
What changed for First National Real Estate
Less manual follow-up
The right person is notified automatically instead of someone chasing it.
Better operational visibility
Common customer touchpoints are easier to track across the team.
A more structured workflow
Categorisation and reporting happen as part of the process, not after it.
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